The Organic Box

What is your company all about?

The Organic Box provides a convenient way to shop for local grocery products you’ll love... and feel good about buying.  We offer a full range of grocery items, and support local, independent producers whenever we can.  Many of our products are organic or transitional, and we also offer alternatives from local, family farms that are making an effort to have less of an impact on the land. Best of all, we deliver everything right to your door! 

Why should I consider a subscription service?

A subscription service makes shopping easy, and saves you money.

A new box will be sent to you automatically, either weekly or bi-weekly, depending on your preference. 

Each new box will be filled with items specially chosen by our experts. You'll get the best of what's new or in season. 

But don't worry if surprises aren't your thing. Our website will show you a list of what's going to be in your box before it's delivered, allowing you to customize your order as you like.  Add items, remove items, or change quantities; you're in control. 

Does The Organic Box only sell Certified Organic Produce?

Your Organic Box contains both locally-sourced produce and certified organic produce. Anything brought in from outside Alberta and BC is certified organic. We also find local producers who are in 'transition' to becoming organic. This means they are taking the steps to becoming fully certified  organic. As well, we work with local, non-organic, family farms that make a concerted effort to have ethical work practices and as small an ecological footprint as possible.

This link provides information from Canadian Organic Growers on certification bodies and their standards. Individual produce will often bear on its label the name of its certifying agency.

What if I’m not familiar with some of the produce in my box?

In addition to familiar foods such as broccoli, apples and carrots, we find and support less common fruits and vegetables in order to accommodate a variety of preferences and diets.

In our newsletter, we include information about more uncommon produce, including a weekly recipe. Our website and Facebook group (The Organic Box Edmonton) also post new recipe ideas and tips. However, please feel free to update your preferences and to customize your box to suit your routine and diet.

How do I store my produce?

Locally grown food is truly living food! Without chemical preservatives, keeping your produce cold is key to extending its shelf life. A cold refrigerator set to no warmer than four degrees will help all your fruits and veggies last longer. With the exception of bananas, do not store your produce on the counter, as it will spoil more quickly than chemically preserved produce. This is especially true of organic fruit and berries.

Greens (chard, lettuce, celery) may need hydration and will perk right up if given a cold water bath in the fridge. For more information, check out our Food Storage Tips for tips on keeping your fruit and vegetables fresh. Please also feel free to send us your tips for inclusion in the newsletter.

I found a great recipe in your newsletter a few weeks ago – may I have that recipe again? May I share some recipes of my own?

All our newsletters are archived online so you can look up previous newsletter contents. We aim to make the newsletter as inclusive as possible for our members, so please feel free to send your recipes, local food stories, ideas, etc. You may also join The Organic Box (Edmonton) group on Facebook to share food ideas and to meet other members.

I ordered something and it wasn’t in my box. What should I do?

If you received a short slip, then we have been notified of the short by our warehouse staff and your account will either be credited or the item replaced in the next box.

If there was no short slip then please email us at info@theorganicbox.ca, and we’ll be sure to either credit your account or replace the item in the next box.

Food credits do take some time to process and will usually appear on your account the day before your next delivery.

What do I do if I didn’t receive the correct food in my Box?

Fill out & submit the Rate Your Box page online. We read every form and respond where required. Sometimes, we are forced to make substitutions due to either transportation or quality issues. 

Our policy is to either substitute like for like (i.e. a veggie for a veggie), replace the item in the following delivery or provide a monetary credit. 

Please note that we pack several hundred boxes a day, and packing errors can happen sometimes. Just let us know, and we’ll do our best to make it right.

What happens if my box has not been delivered by 10 pm on my delivery day?

Check outside. It could be hidden somewhere in your front or back yard, lobby or with a neighbour.

If you cannot locate your box, please call the office in the morning or leave a message that night. You can also email info@theorganicbox.ca. The sooner you let us know the better we can react.

What if I’m not happy with something in my Organic Box?

The Organic Box guarantees every item in your box. If any fruit or vegetable doesn’t meet your expectations, please send an email to info@theorganicbox.ca. We will replace that item in your next delivery. 

Feedback from members about the quality of the produce assists us in purchasing decisions. We aim to work with farmers to ensure complete satisfaction. Please keep in mind, however, that organic fruit and vegetables by nature are generally not uniform in shape and colour.

Organic produce also requires refrigeration to keep from spoiling quickly.

What is in my Organic Box this week? What about next week?

The Organic Box weekly contents are posted online and are updated Thursday afternoons with the following week’s Box. The Choose Your Box page is then available for members to customize their box contents for the following week.

You can make substitutions to the set box and also add other grocery items such as milk, cheese, bread, eggs, pasta, etc.

When is my deadline for substitutions and changes?

We post the weekly Organic Box contents on Friday for the following week. The deadlines to finalize any substitutions or changes to your order:

  • Tuesday delivery members have until Monday at 9:00am.
  • Wednesday delivery members have until Monday at 12:00pm.
  • Thursday delivery members have until Tuesday at 12:00pm.
  • Friday delivery members have until Wednesday at 12:00pm.
  • Saturday members have until Thursday morning at 9:00am.

An invoice is emailed prior to delivery listing the selected box contents. Please review it carefully to be sure your changes and additions have all been made correctly. We can edit the box contents for you right up until the day before delivery if you notice an error on your invoice.

About Our Produce Selections

What is organic food?

Organic food is grown and processed the way nature intended—without synthetic herbicides, pesticides, fungicides or antibiotics. This provides healthier, better tasting food that is good for you, and our earth.

Producing organic food benefits the environment through the promotion of biodiversity and the reduction of water, air and land pollution. Eating organic food reduces the amount of toxins ingested, contributing to greater health. This includes farmers who work in fields where chemical fertilizers and pesticides are used.

The primary goal of organic agriculture is to optimize the health and productivity of interdependent communities of soil life, plants, animals and people.

Do you include any Fair Trade products?

Whenever possible, we purchase and support Fair Trade products, provided they are certified organic.

Some examples of Fair Trade products we carry are bananas, as well as a variety of chocolate and spices.

What is ‘transitional’ organic produce and why is it included in my Organic Box?

Transitional organic produce comes from farms that are in the process of switching from conventional to organic farming methods. A certified organic apple, for example, is one that comes from an orchard where organic farming methods have been used for three or more years.

Occasionally, we will call your attention to a transitional product in your Organic Box. We include such produce because we believe that farmers should be encouraged and supported in their decision to switch to organic methods of agriculture.

Where can I find out more about organic food and related issues?

The Organic Box is a member the Alberta Organic Producers Association (AOPA) and our warehouse is a certified organic food processing facility. The following links are useful places to learn more about organic food:

  • Canadian Organic Growers is a national membership-based education and networking organization representing farmers, gardeners and consumers across Canada.
  • The Organic Trade Association (OTA) is a membership-based business association that focuses on the organic business community in North America. Their mission is to promote and protect the growth of organic trade to benefit the environment, farmers, the public and the economy.
  • Pro-Cert Organic Systems Ltd is Canada’s foremost national certifier of organic food products, with approximately 1,700 producers, processors and traders from across Canada. The Organic Box is inspected and certified by Pro-Cert.
  • Bioagricert International is an Italian certification agency committed to supporting organic production throughout the world.
  • Quality Assurance International is a world-wide certification service that certifies every step of the organic food production train.
  • AOPA and the Organic Crop Improvement Association is a non-profit, member-owned, agricultural organization dedicated to providing the highest quality organic certification services and access to global organic markets.

Where does the non-local organic produce come from?

Depending on the season, your Organic Box will contain organic produce from farms in Alberta, British Columbia and California, and occasionally from further afield. 

The closer to home our food is grown, the shorter distance it has to reach our plates. Eating locally reduces the impact of food production on the environment. The Organic Box works hard to support Northern and Southern Alberta  farmers by including as much locally-grown produce as possible in each box.

About Our Delivery Service

Can I pick up my Organic Box?

Absolutely! We offer our 'Click and Collect ' services from our distribution centre located at 5712-59 Street, Edmonton, and are available for pick-up Monday & Tuesday from 9am to 5pm, Wednesday to Friday from 9am to 7pm, and Saturday & Sunday from 9am to 2pm. 

Please telephone us beforehand at 780-469-1900 or email us at info@theorganicbox.ca to make arrangements. We offer click and collect locations all across the province, so please take a look at our Where We Deliver page for details.

Do I have to be home for a delivery?

No. We will leave your Organic Box wherever you indicate in your delivery instructions (e.g. garage, porch, front step, shed, balcony, with a neighbour, lobby, etc). In the colder winter months, your box should not sit outside for longer than 20 minutes, so please update your delivery instructions accordingly. 

You may elect to pickup your box at our warehouse if you do not have a suitable location for winter delivery. In the summer months, please select a location out of direct sunlight and rain. Remember to leave out your empty box for collection.

How is my Organic Box delivered?

The Organic Box delivers your fruits and vegetables in a reusable, sturdy, sealed cardboard box. All home delivery and capital region pick-up members will pay a one-time, refundable deposit of $5 added to your first invoice. 

For most home or office delivery customers,, we collect your empty box and replace it with another one full of fresh organic produce. The boxes are fully cleaned at our warehouse.  For Click and Collect locations we often either a disposable or reusable box depending on location.

What if I forget to leave last week’s empty box at my front door?

This is not a problem. We will still leave your full Organic Box for you and can collect the two empty boxes at your next delivery date.

What if I live in an apartment building?

We will do our best to deliver your box to an apartment, but require delivery instructions on what to do if you are not home. Apartment deliveries, without delivery instructions or access inside the building, will be brought back to our warehouse for customer pick up.

Boxes left in vestibules at the customers request, will not be replaced if stolen. If you would like to discuss your specific delivery circumstances please call our office to make arrangements at 780-469-1900 or email us at info@theorganicbox.ca

What should I put in my delivery instructions?

Tell us what would assist the driver and keep your food the freshest. Examples include if you have dogs; instructions for seasonal weather (if you have a garage code for winter or a shady spot during summer hot days); or if your residence is hard to find.

This can definitely vary throughout the duration of your membership and can be changed by going to the My Account tab when you log in.

When will I know my delivery is at its Pick-up Location?

We send an email to your given email address(es) when the box has been delivered to the chosen pick-up location. If you wish to be called or texted as well, you can add either option to your delivery instructions section, found in the My Account tab of your account.

When will my Organic Box be delivered?

The boxes are packed throughout the day and delivered between the hours of noon and 10pm, either weekly or biweekly.

Your delivery day depends on your address, and is determined by the first three letters of your postal code. Take a look on our Where We Deliver page to see when we will be in your area.

If you provide your postal code, we can give an approximate window of delivery time before you sign up. We manage the delivery routes as efficiently as possible, in order to use the least amount of fuel to make the maximum number of deliveries.

Why did my delivery not come?

There are several reasons why a delivery order may not arrive. Examples include weather conditions that made your delivery driver concerned about your box's contents getting damaged (e.g. spoiled or frozen); produce spoiling, payment was still required on your account; your delivery instructions directed the driver to return the box under specific circumstance; or we could not gain entrance into your apartment or condominium building.

If a box returned to our warehouse, we will keep it in our cooler for pick-up during office hours. Otherwise, we schedule it for a re-delivery on following week’s delivery schedule.

If we have not heard from you after your second re-delivery, we will unpack the box to prevent food wastage, refund the amount of that box on your account and suspend your account until you get in touch with us to prevent further unnecessary charges and deliveries.

About Payment and Membership

Can I give an Organic Box membership as a gift?

The Organic Box gift membership is a wonderful gift idea for a variety of occasions, such as a housewarming, new baby or for those unable to get out to the grocery store.The membership is also a terrific way to make sure your kids are eating well away from home at college or university. 

For current members, gift certificates can be ordered through the Catalogue (https://www.theorganicbox.ca/catalogue/gift-ideas/). Or come by our warehouse (5712-59 Street NW, Edmonton) and purchase a gift certificate from our office staff. It is also possible for you to purchase one over the phone and have us mail it to you or the recipient, provided you are paying by credit card.

How do I pay for my Organic Box?

The easiest method of payment is by credit card. We also accept direct debit withdrawals. Just send us a void cheque or banking slip with a completed Automatic Funds Transfer Agreement to get set up. 

If you receive home delivery in the Capital Region or the Bow Valley (Canmore/Bannf/Cochrane), we also accept cheques and cash paid to the driver.

We will invoice you order for the week two days before your delivery.

May I cancel my membership once I’ve started?

We understand circumstances change that may cause you to want to cancel your membership. Memberships may be cancelled with two weeks notice to our office (one more delivery, plus an extra week for us to collect your last empty box) either through our web contact form, phoning us at 780-469-1900 or via email.

If you are having a problem with the quality of the produce or the service, we encourage you to let us know so we can make it right through refund or replacement, where appropriate. We want everyone to be completely satisfied with The Organic Box experience.

What happens if my empty Organic Box is damaged?

There is an $10.00 (+ GST) charge for each damaged box. This does not include boxes that are either aging or obviously defective. You will be invoiced as soon as the office is notified about the damaged box (typically the day after your delivery).

To ensure damage does not occur to your box(es) you can take the following preventative actions:

  • When putting your empty box to be picked up, do not place in snow or rain.
  • If it is raining outside, put a plastic bag over the box, place the box over a roofed porch or garage, or hold the box indoors for pick up at your next delivery.
  • Keep out of reach of any pets that may gnaw on the box.
  • Ensure all produce is unloaded when you receive your order.

What if I’m on vacation or need to cancel a delivery for a week?

To skip a delivery, log into your account and use the Holiday Stops tab on the upper right-hand corner of the page. Select the dates you’d like to skip (up to three months in advance,) and deliveries will resume thereafter.

We require 24 hours notice for holiday stops simply because the food has been ordered from the farmers & suppliers for the week. For less than 24 hours notice, we would be happy to donate the food to a local charity or a friend, however, you will still be charged for this order & delivery.

Please contact us at info@theorganicbox.ca if you have any questions about cancelling a delivery.

What is the sustainability fund and what does it cover?

The sustainability fund is a $1 surcharge we add to each delivery. This allows us to offset our carbon footprint and the environmental impact of our operations through investments in sustainable projects. Examples of these projects may include:

  • Carbon offsets
  • Biofuels
  • Renewable power surcharges
  • Waste composting/recycling
  • Tree planting

The Organic Box fully carbon-neutral. We measure our emissions carefully and work each year to reduce and offset to ensure our carbon footprint is sustainable. By supporting our program you are part of the solution! 

We are also partnered with the Carbon Farmer and the Edmonton Area Land Trust on a replanting program near Camrose.

If you would like to learn more about our carbon-neutrality, contact us at info@theorganicbox.ca

Contacting The Organic Box

How can I get in touch with The Organic Box?

You are welcome to call us at 780-469-1900 or email us at info@theorganicbox.ca. We are open Monday and Tuesday from 9:00am to 5:00pm, Wednesday and Thursday from 9:00am to 7:00pm, Friday 9am to 6pm, and Saturdays from 9:00am to 2:00pm.

We will try to respond to you as quickly as possible.  Our mailing address is 5712-59 Street NW, Edmonton Alberta, T6B 3L4.