People first
The safety and well-being of our customers and team members are our top priority
Delivery / Pick-up
- Green Boxes are in use
We're using our reusable boxes lined with plastic bags as an extra precaution.
*Please do not return plastic bags to The Organic Box - All drivers wear masks
- Order drop-off
> APARTMENTS/CONDOS
Orders are delivered to condo/apartment building lobbies and left with building security. Customer will be contacted when delivery is on its way.
> HOUSES
Green boxes will be delivered to exterior of homes. - Keep 2 metre distance from delivery team
When your order is dropped off, please wait for The Organic Box team member to deposit the delivery and walk away, before you retrieve your box.
*Please put your previous box out for pick-up prior to the arrival of the delivery team - Order curbside pick-up
Contactless order pickup is available from our Edmonton headquarters at 5712 59 Street (map)
Customers call 780.469.1900 when they arrive and our staff will bring the order out to the vehicle.
Warehouse/Office
- Masks mandatory
All staff and visitors must wear masks. - Hand sanitizer available
- We are no longer taking cheques as tender
Contact our Customer Service team to arrange alternate forms of payment:
phone: 780.469.1900
email: info@theorganicbox.ca - Cleaning of high-touch/shared surfaces
We have dedicated staff tasked with disinfecting common spaces multiple times per day. - Social distancing
Maintaining 2 metres distance is required of all staff and visitors throughout warehouse/production areas. - Staggered break times
To provide ample space in lunchroom for staff to comfortably and safely social distance during their off time. Seating has been adjusted to enable 2 metre distance between people.
Staff
- Health checks
All staff complete and submit a daily health checklist before coming to work.
*Anyone with symptoms is not permitted to come to work - Work from home
This option is available to staff whose responsibilities can be completed effectively remotely.
