The safety and well-being of our customers and team members are our top priority
Delivery / Pick-up
Green Boxes are in use We're using our reusable boxes lined with plastic bags as an extra precaution. *Please do not return plastic bags to The Organic Box
All drivers wear masks
> APARTMENTS/CONDOS Orders are delivered to condo/apartment building lobbies and left with building security. Customer will be contacted when delivery is on its way.
> HOUSES Green boxes will be delivered to exterior of homes.
Keep 2 metre distance from delivery team When your order is dropped off, please wait for The Organic Box team member to deposit the delivery and walk away, before you retrieve your box. *Please put your previous box out for pick-up prior to the arrival of the delivery team
Order curbside pick-up Contactless order pickup is available from our Edmonton headquarters at 5712 59 Street (map)
Customers call 780.469.1900 when they arrive and our staff will bring the order out to the vehicle.
Masks mandatory All staff and visitors must wear masks.
Hand sanitizer available
We are no longer taking cheques as tender Contact our Customer Service team to arrange alternate forms of payment: phone: 780.469.1900 email: firstname.lastname@example.org
Cleaning of high-touch/shared surfaces We have dedicated staff tasked with disinfecting common spaces multiple times per day.
Social distancing Maintaining 2 metres distance is required of all staff and visitors throughout warehouse/production areas.
Staggered break times To provide ample space in lunchroom for staff to comfortably and safely social distance during their off time. Seating has been adjusted to enable 2 metre distance between people.
Health checks All staff complete and submit a daily health checklist before coming to work. *Anyone with symptoms is not permitted to come to work
Work from home This option is available to staff whose responsibilities can be completed effectively remotely.